We want you to be happy with your merchandise. If for any reason within 30 days of your purchase you want to exchange or return your items, please email us at firstname.lastname@example.org with your order number in the subject line, and we will provide a reference number to expedite the return for a full refund, minus the shipping charges.
Au Lait will only be responsible for shipping charges if the return is the result of our error.
All items purchased with Merchandise Credit are FINAL SALE and are therefore ineligible for refund or exchange.
International orders are FINAL SALE.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).